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Support hours: Monday-Friday, 10am-7pm
How do I place an order on your website?
How do I place an order on your website?
You can place an order on our website by adding the items you want to purchase to your cart and following the checkout process. You can choose the payment method that suits you best, and once the payment is processed, your order will be confirmed.
Can I change or cancel my order after it has been placed?
Can I change or cancel my order after it has been placed?
You can change or cancel your order within 24 hours of placing it. Please contact our support team to make the necessary changes. If your order has already been shipped, we will not be able to make any changes.
How long does it take for my order to arrive?
How long does it take for my order to arrive?
The delivery time varies depending on your location. On average, it takes 7-10 business days for an order to arrive. You will receive a tracking number once your order has been shipped, and you can track its progress from our website.
What do I do if I received a damaged item?
What do I do if I received a damaged item?
If you receive a damaged item, please contact us immediately so we can assist you with a replacement or a refund.
What is your return policy?
What is your return policy?
We accept returns for any reason within 14 days of the original purchase. To initiate a return, please contact our customer support team.
How do I make a return?
How do I make a return?
To make a return, please contact our customer support team to receive a return label. Once your return is received and inspected, we will issue a refund to your original payment method.
What if I received a damaged item?
What if I received a damaged item?
If you receive a damaged item, please contact our customer support team as soon as possible. We will work with you to resolve the issue and either provide a replacement or issue a refund.
Can I exchange an item?
Can I exchange an item?
We offer exchanges for items that are unopened and in good condition. Please refer to our return policy for more details.
Will I be refunded for my shipping charges?
Will I be refunded for my shipping charges?
Shipping charges are non-refundable. However, if the return is a result of our error, we will cover the return shipping cost.
How long does it take for my refund to be processed?
How long does it take for my refund to be processed?
Once your return is received and inspected, it typically takes 3-5 business days for the refund to be processed to your original payment method.
Can I return a final sale item?
Can I return a final sale item?
Final sale items cannot be returned or exchanged. Please double-check the product details and sizing information before making a purchase.
What are the shipping options available?
What are the shipping options available?
We offer standard and expedited shipping options to meet your delivery needs.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
The delivery time will vary based on your shipping location and the shipping option selected. Our standard shipping usually takes 5-7 business days, while expedited shipping takes 2-3 business days.
Do you ship internationally?
Do you ship internationally?
Currently, we ship within Canada and the US.
Is there a charge for shipping?
Is there a charge for shipping?
Yes, there is a shipping fee that varies based on the order total and shipping location. The shipping fee will be calculated and displayed at checkout before you complete your purchase.
What if I need to change my shipping address after I placed an order?
What if I need to change my shipping address after I placed an order?
Please contact us as soon as possible if you need to change your shipping address. We will do our best to update the shipping information for you, but we cannot guarantee that it will be possible to make the change once the order has been processed.
Can I choose a specific delivery date?
Can I choose a specific delivery date?
Unfortunately, we do not offer the option to choose a specific delivery date at this time.
What if my order arrives damaged or I receive the wrong product?
What if my order arrives damaged or I receive the wrong product?
Please contact us if you receive a damaged or incorrect item, and we will resolve the issue as quickly as possible.
What payment methods do you accept?
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay.
Is it safe to use my credit card on your website?
Is it safe to use my credit card on your website?
Yes, it is safe to use your credit card on our website. We use secure SSL encryption to protect your personal information and financial data.
Are your perfumes and essential oils pure and natural?
Are your perfumes and essential oils pure and natural?
Yes. Our products are made from the highest quality ingredients and essential oils.
Is your jewelry made of real gold?
Is your jewelry made of real gold?
Yes, all of our gold jewelry is made of real 14K or 18K gold, and each piece is stamped with the gold content.