FAQ Help Center
Get the answers you need with our FAQs,
all your queries answered in one place.
Ordering
You can place an order on our website by adding the items you want to purchase to your cart and following the checkout process. You can choose the payment method that suits you best, and once the payment is processed, your order will be confirmed.
You can change or cancel your order within 24 hours of placing it. Please contact our support team to make the necessary changes. If your order has already been shipped, we will not be able to make any changes.
The delivery time varies depending on your location. On average, it takes 7-10 business days for an order to arrive. You will receive a tracking number once your order has been shipped, and you can track its progress from our website.
If you receive a damaged item, please contact us immediately so we can assist you with a replacement or a refund.
Yes, we offer gift wrapping and the option to include a personalized gift message with your order. You can select these options at checkout.
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Returns & Exchanges
We accept returns for any reason within 14 days of the original purchase. To initiate a return, please contact our customer support team.
To make a return, please contact our customer support team to receive a return label. Once your return is received and inspected, we will issue a refund to your original payment method.
If you receive a damaged item, please contact our customer support team as soon as possible. We will work with you to resolve the issue and either provide a replacement or issue a refund.
Yes, we offer exchanges for a different size, color, or product. To initiate an exchange, please contact our customer support team.
Shipping charges are non-refundable. However, if the return is a result of our error, we will cover the return shipping cost.
Once your return is received and inspected, it typically takes 3-5 business days for the refund to be processed to your original payment method.
Final sale items cannot be returned or exchanged. Please double-check the product details and sizing information before making a purchase.
Shipping & Recent Orders
We offer standard and expedited shipping options to meet your delivery needs.
The delivery time will vary based on your shipping location and the shipping option selected. Our standard shipping usually takes 5-7 business days, while expedited shipping takes 2-3 business days.
No, we currently only ship within Canada.
Yes, there is a shipping fee that varies based on the order total and shipping location. The shipping fee will be calculated and displayed at checkout before you complete your purchase.
Please contact us as soon as possible if you need to change your shipping address. We will do our best to update the shipping information for you, but we cannot guarantee that it will be possible to make the change once the order has been processed.
Unfortunately, we do not offer the option to choose a specific delivery date at this time.
Please contact us if you receive a damaged or incorrect item, and we will resolve the issue as quickly as possible.
Payment
We accept credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay.
Yes, it is safe to use your credit card on our website. We use secure SSL encryption to protect your personal information and financial data.
Product information
Yes, all of our perfumes and essential oils are 100% pure and natural, made from the finest ingredients.
Yes, all of our gold jewelry is made of real 14K or 18K gold, and each piece is stamped with the gold content.
